CLICK HERE to be linked directly to SchoolDude to enter a Technology Repair ticket
SchoolDude is for internal MPS educators and staff. Please use SchoolDude when you are having technical issues such as connectivity issues, inability to use device, or connecting to a printer. Be as detailed as possible in your completion of the form and a technician will assist you as soon as they are able. A SchoolDude can be accessed through ClassLink. If you do not remember your password, you can reset via email. Once you are logged into SchoolDude, the ticket submit password is visible at the top of the page.
If you are new to SchoolDude, this is how to Register/Log in
1) Click this link:
https://login.myschoolbuilding.com/msb?acctNum=491253582&productID=ITD
2) You will be prompted to enter your email address then click Submit. If you have been to this website before and have entered a support request into the system, you are already registered as a user. Enter your email address then continue to how to submit a request.
3) If you are a new user, you will be prompted to enter some contact information as well. Any fields with a checkmark are required. Other fields are optional.
How to Submit a Request
- Make sure you are on the IT Request tab at the top of the screen.
NOTE: ANY FIELD MARKED WITH A CHECKMARK IS A REQUIRED FIELD
Step 1: This will be filled in with your contact information according to how it was entered upon registration.
Step 2: Click on the drop down menu next to Location and make your selection.
- Follow the same steps for Area.
- Be sure to type in your Area/Room Number (be specific - i.e. 305, Band Room, Front Office).
Step 3: Select the icon that best describes your problem and click on it.
Step 4: Type in your description of the problem.
Step 5: (optional) Attach a file if necessary (i.e. a picture of damage or screenshot of the issue).
Step 6: Type in the Submittal Password: middletown
Step 7: Click the Submit button.