Technology FAQs

Submit a SchoolDude Help Desk

CLICK HERE to be linked directly to SchoolDude to enter a Technology Repair ticket

SchoolDude is for internal MPS educators and staff. Please use SchoolDude when you are having technical issues such as connectivity issues, inability to use device, or connecting to a printer. Be as detailed as possible in your completion of the form and a technician will assist you as soon as they are able.  A SchoolDude can be accessed through ClassLink. If you do not remember your password, you can reset via email. Once you are logged into SchoolDude, the ticket submit password is visible at the top of the page.

If you are new to SchoolDude, this is how to Register/Log in

1) Click this link:

2) You will be prompted to enter your email address then click SubmitIf you have been to this website before and have entered a support request into the system, you are already registered as a user. Enter your email address then continue to how to submit a request.

3) If you are a new user, you will be prompted to enter some contact information as well. Any fields with a checkmark are required. Other fields are optional.

How to Submit a Request

  • Make sure you are on the IT Request tab at the top of the screen.


Step 1: This will be filled in with your contact information according to how it was entered upon registration.

Step 2: Click on the drop down menu next to Location and make your selection.

  1. Follow the same steps for Area.
  2. Be sure to type in your Area/Room Number (be specific - i.e. 305, Band Room, Front Office).

Step 3: Select the icon that best describes your problem and click on it.
Step 4: Type in your description of the problem.
Step 5: (optional) Attach a file if necessary (i.e. a picture of damage or screenshot of the issue).
Step 6: Type in the Submittal Password: middletown
Step 7: Click the Submit button.

How can staff get a copy of Microsoft Office for home use?

Microsoft Home Use Program Now Available

You are now eligible to participate in Microsoft’s Software Assurance Home Use Program (HUP). This program enables you to get a licensed copy of most Microsoft® Office desktop PC applications to install and use on your home computer.

Under the Home Use Program, you and our other employees who are users of qualifying applications at work (e.g. Microsoft Office) may acquire a licensed copy of the corresponding Home Use Program software (e.g. Microsoft Office) to install and use on a home computer. You may continue using HUP software while you are under our employment and as long as the corresponding software you use at work has active Software Assurance coverage.

Please note that some product and language versions may not be available at the time you place an order. For up-to-date information on the availability of Home Use Program software, please visit

Create a new email in your google account with the following link as the address [email protected]  for the full directions and program code.

This program is for Middletown Public School Employees only

How do I access Staff Email on my own mobile device?

Register your copier fob

  1. Swipe HID Card /​ Key FOB over the WaveID receiver on side of the Copier
  2. Go to Home button (top left), then press CAP Launcher
  3. Enter your computer User Name (ENTER) and Password (ENTER)
  4. Press the Register button
  5. Press Confirm - this will log you out
  6. In the future, all you need to do is swipe your HID Card or Key FOB

- If you have changed your password since the last time you swiped your card, you
will receive an “Authentication Error” screen.  You will need to log in manually
with your new password in order for the printing system to be updated.  If your
password is expired, you must first logon to a computer to change it.
- If you do not have a security card, but you do have a login account to the network, you will need to enter your login information each time.